No, you didn’t enter a room full of disused perfume bottle labels, this is the world of Remember Me, a world where people can destroy any memory they wish, yet everybody chose to preserve the ability to talk total and utter guff. Regards, The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.Nilin is an Errorist, and she’s going to hijack your Sensen to extract your Remembranes, with the help of her Pressens. We are sorry for this clients project and we will grow from it. The owner was involved from the the start and was a key factor in getting the project resolved. Our team, since 2020, have spent countless hours emailing the client, attending to her requests and provided exceptional client care.Īll mistakes that were made by our team were acknowledged and addressed. Given how the roofing project went, we felt this was her best option.Īlthough there were some issues with this project this review does not accurately describe the clients experience. The client was advised to go through insurance to repair the damages as our resolutions did not meet her expectations.
We were not allowed to return to complete the roof for over 3 months, at the request of the client who wanted to be on the roof to watch all aspects and provide instruction. The leaking could have been prevented initially had we been permitted, by the client, to address the issue, which was caused by bathroom vent. Manufacturer was very happy with our installation and agreed the clients requests were above and beyond what was required in the agreed upon scope of work. Upon dissatisfaction, our team had a representative of the manufacturer on site to verify our work and installation methods for the client, who was present at the time of the inspection. Although concerns were shared regarding the work completed by the crew and project manager, the company owner refused to meet and come on site.įinal invoice was presented prior to full completion of the work and I was asked to pay prior to the contract being fulfilled.ĭespite being very pleased with the actual product installed, the metal is scratched in multiple areas and I’m left with some things to fix and interior damages. Issues/concerns brought to the attention of the project manager and the company owner during installation were generally initially dismissed/minimized only to be later acknowledged as issues, often when too late in the installation process to be fully corrected. The company did not accept to directly cover cost of interior repairs by a company specializing in water damage nor to compensate owner for the interior damages. The project manager and owner offered to have their delivery person repair the damaged drywall (without testing for moisture or mildew in wall framing or attic insulation). Two separate roof leaks with interior damage to the attic, upper level and lower level occurred during installation.
Sections of the installed roof sheathing (roof deck) as well as vent duct installation does not meet Ontario Building Code requirements upon completion. Remember Me Roofing installers and project manager did not fully follow manufacturer installation instructions.
The second crew appeared more knowledgeable, but did miss important details.
The first crew appeared to have limited knowledge and experience with the product, resulting in faulty installation. Their crews were friendly and hardworking.
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